TERMS AND CONDITIONS
Terms and Conditions - Ocean Crown Cruise
Effective Date: June 15, 2025
These Terms and Conditions (“Terms”) govern your use of Ocean Crown Cruise services, website, and bookings. By making a booking or using our services, you agree to be bound by these Terms.
1. Bookings & Payments
All bookings must be made through our official website, authorized agents, or customer support.
A booking is confirmed only after full or partial payment is received and acknowledged.
Prices are subject to change without prior notice unless already confirmed at the time of booking.
2. Cancellation & Refund Policy
Customer-Initiated Cancellations:
No refund in case of booking cancellation.
Change in cruise travel date after booking – in this case, 50% is refundable.
3. Rescheduling
Rescheduling requests must be made at least 24 hours in advance.
Rescheduling is subject to availability and cannot be guaranteed for the same date/time.
4. Passenger Responsibility
Passengers must arrive at the boarding location at least 15 minutes before departure.
Government-issued ID (e.g., Emirates ID or Passport) may be required at check-in.
No-shows will be charged in full, with no refund eligibility.
5. Safety & Conduct
Life jackets and safety instructions will be provided onboard.
Consumption of alcohol is permitted only where legally allowed and must be done responsibly.
Ocean Crown Cruise reserves the right to refuse boarding or remove any passenger whose behavior is deemed unsafe or inappropriate.
6. Liability Disclaimer
Ocean Crown Cruise takes care of insurance while boarding with us.
Customers participate at their own risk and must follow all safety instructions.
7. Children & Minors
Children under 16 must be accompanied by an adult.
Infants must be declared during booking and may require special arrangements.
8. Changes to Terms
Ocean Crown Cruise reserves the right to amend these Terms at any time. Updated terms will be posted on the website and apply to future bookings.
9. Governing Law
These Terms shall be governed by and interpreted under the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of UAE courts.
10. Contact Us
For questions or concerns regarding these Terms, contact us at:info@oceancrowncruise.com
